Austro ITSolutions

What we build, and what you get

Most clients start with discovery and one pilot workflow, then add more once the first one has proved itself. We don't train our own AI models. We connect proven ones to your systems, with your data protected.

AI and automation

Discovery & Workflow Mapping

Two weeks with the people who do the work. We map each task step by step, mark which steps a simple rule can handle and which need AI, and put a dollar figure on the time each one takes.

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What you get

  • A flow map of each workflow, signed off before any build
  • Hours and dollars spent per workflow, using your own figures
  • A shortlist ranked by time saved and risk
  • One recommended pilot, scoped and quoted

Workflow Automation

We connect the systems you already use so the predictable steps happen without anyone touching a keyboard. Rules handle these steps and send no data out. AI is added only where a rule can't do the job, such as reading a document that doesn't fit a template.

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What you get

  • Triggers on new emails, files or form submissions
  • Connections to Microsoft 365, Xero, MYOB, your CRM and industry software
  • Documents named and filed to your conventions
  • Code you own, versioned in GitHub with one-step rollback

AI Assistants

A chat assistant for staff or customers that answers from the procedures, FAQs and files you choose, and shows which document each answer came from.

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What you get

  • Answers drawn only from content you approve
  • A source link on every answer
  • Access that follows your existing Microsoft 365 permissions
  • Available in Microsoft Teams, on your website, or both

AI Agents

An agent works through a role rather than a single task: triaging an inbox, preparing a first draft for review, or chasing overdue paperwork. It works within limits you set and stops for approval before anything goes out.

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What you get

  • A written role, toolset and limits for each agent
  • Staff approval before any email, payment or record change
  • A log of every action and the reason for it
  • Approval gates removed one at a time, only after a run of clean jobs

Private AI & Data Masking

If privacy is what's stopping you, start here. Before a document reaches the AI model, a sanitiser replaces names, addresses, phone numbers, ABNs, TFNs, Medicare numbers and bank details with tokens. It puts the real values back when the answer returns. The list matching tokens to real values never leaves your network.

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What you get

  • A sanitiser built for your document types and field list
  • A token vault that stays inside your network
  • Australian-hosted models under terms that rule out training on your data
  • A one-page staff policy on what may and may not go into AI

AI Training for Staff

Short, hands-on sessions built around your team's real work, not generic demos. Staff leave knowing which tasks to use AI for and how to check the results.

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What you get

  • Sessions run on your own tasks and documents
  • A prompt library for the jobs you repeat
  • A do and don't guide for each role
  • A check-in after 30 days on what's being used

Also from us: IT services

AI runs on your IT. We have looked after business IT for over ten years, and we still do.

Managed IT

Your day-to-day IT, run by the same team that builds your automations. When we change a mailbox, permission or device, we already know which workflows depend on it.

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What you get

  • Helpdesk for your staff
  • Device setup, patching and monitoring
  • Microsoft 365 administration and security settings
  • Backups, with regular restore tests

Hardware & Licensing

We quote, supply and set up business hardware and software from the major vendors, sourced through authorised Australian distribution with full manufacturer warranty. That includes workstations and servers powerful enough to run AI models in your own office.

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What you get

  • Laptops, desktops, monitors and networking gear
  • Microsoft 365 and other software licences
  • Devices set up and ready to use on delivery
  • Workstations and servers for running AI in-house

Hardware and licences supplied through authorised Australian distribution: Microsoft · Dell · HP · Cisco.